FAQ

What courier do you use for deliveries?

We currently use Bosta courier service for our shipments around Egypt.

How long does it take for home delivery?

We do our best to deliver all order in 1 to 3 business days.

I haven’t received a dispatch email/email confirmation?

Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain Circuits.com.eg to your safe senders list.

Can I collect from a local store?

We may offer this service on selected products. please reach us first through any customer service channel to see if it is possible or not.

Do you deliver on Weekend?

No, our courier company do not offer the service to deliver on weekends currently.

Can I track my item?

Yes, you will be able to track your order from Here

Can someone else sign for my delivery?

Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.

Is it safe to order online?

Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.Security checks are also made on all transactions, to ensure the authenticity of each card payment.More about safely buying online

Which credit cards do you accept?

We currently accept the following credit Mastercard, VISA, through our partnership with National Bank Of Egypt.

How do I apply a promotional code?

You can add a valid promotion code in the Basket.

Can I use a different payment method?

Yes. You can always pay your orders upon delivery or through more than 22000 Fawry outlet around Egypt.

When will my card be charged for my order?

Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.

Can I get more information on a product?

Sure, just let us know and we will be happy to explain anything you might need to know.

An item is not listed online so can you order for me?

Yes, we will do our best to order the part for you through our special orders team. Feel free reach us on whatsapp or facebook page to arrange it.

Can I make an order over the phone?

Yes, although we always prefer if you place the order yourself and don’t mind placing an order for you anytime .

How do I check if an item is in stock?

If an item is available to order online then this means the item is in stock. The website will clearly display the status of the stock.However, from time to time and particularly with some of our more popular items, due to the high rate of sales both in store and online, there may be some discrepancies. We will inform you as soon as possible, via email, if a product is out of stock.If you do wish to know in advance if a product is in stock, please do not hesitate to contact us via email or facebook page.

How do I know if my order was successful?

You will receive an automated email to confirm your order has been received, and is being processed.You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.

It says out of stock on your website for my item. How long will it take to get in?

items which are ‘Out of Stock’ vary in timescales to get them back in stock. To get an estimate time please contact us.

Do you price match?

Unfortunately, no we don’t offer this service currently

The item I bought is now in sale, can I get the difference refunded?

As an online business our prices change in accordance with trends, customer demand and stock availability we are, therefore, unable to refund the difference in price when an item you have purchased goes into sale, although we do appreciate how frustrating this can be.You can of course contact us and we will do our best.

Where is my order?

will send you an automated email with the tracking number of your order. You can also find the tracking number on your order in My Account

How can I make a complaint?

In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement. Contact Us

Is it possible to change the address/cancel or amend my order?

Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please call us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.

Can I have an update on my order status?

You can get an update on your order status by checking your order in your My Account section. You will need to [sign in] to access this area

I have a new email address, and I am unable to reset my password. How do I change my password?

We are able to change the email address for you, provided you are able to answer some security questions. We take data privacy very seriously and need to verify who you are. After your email address is validated and changed, you can request a new password online.

Which items are eligible for return?

Please note that only the following items are allowed to return:-

1- Any item shows manufacture defects within the period of warranty will be returned and full amount + shipping will be refunded to customer.

2- Items that are still sealed and never opened or used can be returned within 2 weeks of delivery but only item price will be refunded, customer will be accountable for all shipping fees.

 

  • Items that are not sealed anymore and has’t shown any manufacture defects may be returned upon approval from administration with a restocking fees between (10-15)% of the total item price and customer will be accountable for all shipping fees.

How long will it be before I get a refund?

Once we receive your item(s) back,  we will  test it and/or send it to the authorized service center to issue a report. in case of manufacturer’s defects, a full refund will be issued. if item is working properly it will be sent back to customer at his own expenses.

How do I return an item?

Please contact us to arrange returning.

What do I do if I have received a damaged item?

At Circuits we hope that you are happy with your purchases. We take great care in dispatching goods to the highest quality, however we know that sometimes things can go wrong and you will need to may need to return an item. Please follow the following procedure: We would require an image to be emailed to us providing all damage caused. Please contact us immediately after receiving your goods

What do I do if my part is faulty?

All our products are covered under 1 month manufacturer’s defects full refund policy. unless more otherwise stated.

How do I make a complaint?

If you are not happy about any service we offer or you have a general comment, feel free to write to us on Help@circuits.com.eg .